Customer Comments

See what recent customers have been saying about Rockler Woodworking and Hardware. If you would like to leave us a comment, please use the form at the bottom of this page.

Viewing 11-20 of 868 Comments Previous Page    Next Page

"Like many of Rockler's customers I too live not so close to the Rockler store. However, when I do manage to get out there, the staff go out of their way to help me find what I need. Their advice is always helpful to a novice like myself. I never have to feel dumb for asking what in my mind is often a "dumb" question."
- Ken Cantrell - 02/20/2013
 
"I just recieved the workbench casters #43501]. I was really shocked.Very high quality."
- Johnny Brown - 02/15/2013
 
"my kitchen is perfect will only go to rockler for the right stuff"
- - 01/16/2013
 
"I just purchased the shelf pin jig. It works great and is so simple. One of the best tools for the money that I have."
- ken - 01/11/2013
 
"I want to let everyone know about the service at the Maplewood store... I'm a rookie at this wood working but it is so fun I can't stop learning, so I buy a bit to make some drawers for a vanity, the bit completely didn't work out and I tried it in many different ways so I thought crap I've used this thing and it cost almost $40.00 dollars well they took it back without question! To me that's service! Love Rockler just wish I had more money..."
- Pat - 01/11/2013
 
"Rockler Rocks. They have the best customer service.I am disabled and elderly so when I receive great service it takes me back to the days when everyone gave good service. Thank You Rockler you are the best. Keep up the good work."
- PAMELA NEWELL - 01/08/2013
 
"Have been a return customer for a number of years, and a recent experience has really cemented that bond for me. After using my Rockler lighted magnifying lens for a few months, one of the wires from the battery pack came loose. When I contacted Customer Service to inquire about sending the unit back, they instead sent me a brand new one - no questions asked, no return expected, no charge whatsoever. This simple step - coupled with top quality, innovative products - ensured my repeat business more than any other advertising technique or gimmick could ever do. Keep up the good work, Rockler!"
- Scott Long - 12/28/2012
 
"I agree with a lot of what is said in the comments and I see a lot in here that i would order but with handling charges and shipping charges added it is to costley"
- Gary Henderson - 12/22/2012
 
"Rockler has earned my business! I returned a Rockler HVLP sprayer that quit working. Although I had only used it for two projects, I returned it a year and a half after I purchased it. Rockler gave me a full refund. Rockler rocks!"
- Chuck Dodd - 12/19/2012
 
"When are you coming to Canada. Ted"
- Ted - 12/07/2012
 

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"I have made several online orders from Rockler, and the customer service has been great. While I have not had an unreasonable number of complications, I have had a few. Each time the folks at Rockler were very quick to respond, easy to work with and resolved the issue in the best way imaginable. Many thanks! I will be a customer for many years to come."
- [Name withheld] - 06/10/2012
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