Shipping & Returns
Our Guarantee of Satisfaction
We are proud of the quality of our products, and stand behind them 100%. If for any reason you are not satisfied with the merchandise you ordered, just return it within 90 days to receive a refund in the manner of original payment. Your order will come with a return form with convenient instructions, or you may send your returns directly to Returns Department, Rockler Woodworking and Hardware, 4365 Willow Drive, Medina, MN 55340.
Shipping and Handling Charges
Please note: When Economy Shipping is selected, Rockler determines the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS) or UPS. Shipping charges may be subject to sales tax depending on the tax laws of the state the order is being shipped to.
To help expedite your order, please be sure that the billing address and phone number you gave us matches what is on file with your financial institution. Shipping and Handling charges cover the costs of packaging and processing your order. Most orders are processed within 2 business days. Shipping and Handling charges for domestic orders are listed below:
|Order Total||Shipping and Handling Charge|
|Up to $15.00||$3.99|
|$15.01 - $25.00||$5.99|
|$25.01 - $50.00||$7.99|
|$50.01 - $75.00||$9.99|
|$75.01 - $100.00||$11.99|
|$100.01 - $125.00||$13.99|
|$125.01 - $150.00||$14.99|
|$150.01 - $175.00||$15.99|
|$175.01 - $200.00||$17.99|
If you choose an upgraded shipping option, your order will be shipped the same-day if received by the cut-off time below.
Note: the same-day processing cut-off times (Central Standard Time) are Monday-Friday 2:00 p.m. for UPS and USPS orders. Orders placed after this time or on holidays or weekends will be processed and shipped the next business day.
Rockler offers a number of shipping options, including Economy Shipping, our most basic option. Economy shipping includes ground shipping to anywhere in the contiguous United States.
Orders sent to Alaska, Hawaii, Puerto Rico and the US Virgin Islands will be sent UPS or US Mail, using economy shipping. These charges are supplied at checkout, and this cost is higher than the contiguous 48 states. It can take up to 3 weeks for delivery. Faster shipping options, if available in your area, are also available at checkout.
Rockler offers a number of shipping upgrade options for domestic orders at an extra charge. Options include UPS Next Day Air, UPS 2nd Day Air, UPS 3 Day Select, and USPS Express and Priority Mail. Note: Some shipping upgrade options may not be available for certain orders and shipping destinations. Details on available shipping options are supplied at checkout.
Shipping options for international orders are supplied at checkout, along with estimated costs. Confirmed shipping costs that vary significantly from estimated costs are confirmed with the customer before the order is processed.
Note: The customer assumes responsibility for customs charges and other applicable fees or taxes as required.