great customer service
Posted December 16, 2013
I purchased the hardware kit in March of 2013 and built the door in November. I down loaded the plans from the internet and was somewhat confused because they changed the kit slightly since I had bought mine. so I called customer service and got great advice. I called twice more while building the door and valance and again I got quick call backs and good advice. I installed the door in about two hours and it works great. My daughter could not be happier with her new door and it looks and works great. If you take your time and call for advice this is not a difficult project.
I love this product, it is...
Posted November 30, 2012
I love this product, it is very customizable and user friendly. I'm happy to see Rockler carrying this item. I have installed several of these for customers. The Murphy door hardware is extremely well built and heavy duty. I love it!
Great concept, bad execution
Posted November 25, 2013
I am so disappointed in this product. The instructions are inaccurate (cut two 35.5" x 83" x 1/4" plywood panels from one 48" x 96" sheet - need Harry Potters wand to do that & takes two 4' x 8' 3/4" panels...sure if you don't want any shelves), the parts were missing and had to be shipped to correct (waiting on the second shipment now), the advice was wrong (must be 2 1/2" from wall, yet the valance is EXACTLY the same depth as the bookcase itself - which is mounted to the wall. Impossible unless you want your valance 2 1/2" narrower than the bookcase - not hardly). I don't believe they have actually made any of these. Overall this has been a very disappointing project.