Logo Branding Iron - Electrically heated

My he process took a while but I am very happy with my brand. I highly recommend this product!

I was excited to get his custom logo branding iron and it had arrived within reasonable time with it being custom and all. However, upon opening the package, I expect the logo head to be in a separate protected cardboard or foam encapsulation. It was not, and was in the same volume in the box as the other parts, leaving me to believe that the head can be banged around in transit with the soft brass used for the head.

Ok, the head did arrive with no significant marring to the actual logo that is cared out of the block brass head, but I did notice that there was still a bit of the CNC debris artifacts from the process, but they were not at the surface points of the actual logo itself, that which I cleaned up to the best of my ability of the larger artifacts in the open spaces.

So I followed the very simple instructions to installing the head to the branding iron adapter and both to the electrical iron upon which I notice a glaring flaw. The adapter to the branding brass head is a "vacuum fit" with no hole near the welded threaded pipe to the logo brass plate to relieve the building air pressure so I can actually thread the brass head to the branding iron adaptor - a flawed design or a missed manufacture step? It makes it so that I CANNOT thread the logo head to the adaptor which brings to the final disappointment.

The actual use of the product: I went ahead and with the logo head unable to thread, I could at least see (if it didn't perform as optimally) if the logo does come out to branding par. Even though the iron is heated, there isn't enough heat transfer because the head isn't threaded completely to the branding iron adaptor. I CAN solve this if I drill a vacuum air relieve hole but that begs to question of the quality of the functional design and quality of the manufacturing process, for what amounts to be a very premium product to have in a shop. And with the overall design of the branding iron assembly, it leads me to believe one CAN change out to different heads, but if one CANNOT install them proper with such lack of design use considerations, it is going to be an exercise in frustration!

Call me overall disappointed. However, the representative did email me swiftly of any image discrepancies and agreed on the logo image fitness to be done right after I placed the order with no problems.

It is just that the packaging, the machining of the head, and the lack of design considerations makes me give such a low review for an expensive item.