Mini Kreg Jig and Kit

I actually borrowed this tool from a friend of mine. We used it to drill countless pocket holes in pressure treated lumber that we used for the top and bottom support rails for his decking spindles. I borrowed it from my friend only to find the very tip of the drill bit was broken. It still worked but it required a lot of pressure on the drill. I called their customer service line and inquired about just purchasing the bit itself since there was nothing wrong with the blue collar. The gentleman I spoke with just asked for my shipping information and said he’d send me one in the mail. He never asked me to pay for it even though I was prepared to do so. It actually arrived about 3 days later and now with the new bit it will drill through wood like hot butter. It’s so sharp that I can hold the collar with my fingers and don’t even have to use the clamp. I was very impressed with their customer service! it’s very rare these days that I encounter a company with such great customer service!!!!