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"Have been a return customer for a number of years, and a recent experience has really cemented that bond for me. After using my Rockler lighted magnifying lens for a few months, one of the wires from the battery pack came loose. When I contacted Customer Service to inquire about sending the unit back, they instead sent me a brand new one - no questions asked, no return expected, no charge whatsoever. This simple step - coupled with top quality, innovative products - ensured my repeat business more than any other advertising technique or gimmick could ever do.
Keep up the good work, Rockler!" -
- 12/28/2012 See more...