Frequently Asked Questions (FAQs)
If your questions aren't answered below, then please reach out to us at firstname.lastname@example.org or via phone: 1-800-279-4441
Rockler Return Guidelines
Our Satisfaction Guarantee Return Policy
We are proud of the quality of our products and stand behind them 100%. If you are not completely satisfied with your purchase, Rockler will gladly refund your money or issue a gift card (for merchandise only*) within 90 days of the original purchase date. Please contact Rockler’s customer service department at 1-800-376-7856 or fill out the online request form for instructions on returning your merchandise. For power tool returns, see Power Tools.
*Merchandise being returned must include all components to receive a full refund. Customer will be responsible for shipping charges unless item is damaged or defective. Once the merchandise is received and processed, the return will be refunded. Some items may incur a restocking fee. Software and downloadable plans are non-returnable. Promotional gift cards (gift card with purchase) will be voided if unused, or the refund amount will be deducted based on the value of the gift card if redeemed.
Return Merchandise Authorization Process
Rockler encourages that merchandise be approved for authorization prior to being returned. Power tools and direct ship items require authorization on all returns. Manufacturer’s warranty supersedes any offer from Rockler. Please contact customer service at 1-800-376-7856 or fill out the online request form on Rockler.com. Once the authorization is approved, you will receive instructions on how to return merchandise.
Web Order Returns
Merchandise purchased online at Rockler.com may be returned by mail and must follow the Rockler return policy guidelines. For instructions on returning merchandise at one of our retail locations, see In-Store Returns. For power tool returns, please see Power Tools. Items may be subject to a restocking fee and customer is responsible for shipping.
Rockler branded merchandise purchased through third party websites (eBay, Amazon) will need to follow the third-party return guidelines. You may contact Rockler’s customer service department for further information.
Power Tool Returns
Power tools, CNC machines and laser products are covered by the manufacturer’s warranty and supersede any offer from Rockler. All items require authorization before returning. Please contact Rockler’s customer service department for authorization and return instructions. Customer will be responsible for shipping costs and restocking fees based on the price of the merchandise being returned.
Router Bits Returns
Unconditional Guarantee: If a Rockler Router bit fails to perform for any reason, we will replace it. No proof of purchase required. Exchange the product at your local Rockler retail store or mail it to Rockler at 4365 Willow Dr, Medina MN 55388. Name and address must be included in the package to process the exchange.
Direct Ship Returns
Merchandise purchased and shipped directly from the manufacturer are covered by the manufacturer’s warranty and supersede any offer from Rockler. All items require authorization before returning. Please contact Rockler’s customer service department for authorization and return instructions. Customer will be responsible for shipping costs and restocking fees.
In-Store Return Process
If you are not completely satisfied with your purchase, you may return or exchange the merchandising within 90 days of the original purchase date. Merchandise return with a receipt will receive full refund in the manner of original payment. Some items may incur a restocking fee. Merchandise returned without a receipt will be reviewed by store associates, and the customer may receive store credit for the most recent sales price. Promotional Rewards Cards with purchase will be voided if unused, or the refund amount will be deducted based on the value of the card if redeemed. For power tool returns, authorization is required. See Power Tools for more details.
Merchandise that is returned to a Rockler store location will receive a refund in the order of original payment. Sales tax may vary based on the location merchandise is returned and will follow the tax guidelines of that location. Original shipping charges will not be refunded. Customer will have to present the original credit card used to receive refund or a Rockler Gift card will be issued.
Purchases made with either tender require third party processing and stores can only issue a Rockler gift card.
Merchandise returns made to a retail store with a receipt may require a mail order check due to limitations of cash on hand on the store.
Overview Of Our Online Ordering System
Our online catalog uses "shopping basket technology" to facilitate online ordering. When you start shopping with us, our server automatically assigns you a unique "shopping basket" where you can store products you are interested in purchasing. There is no limit to the amount of products you can have in your basket, and you can add, remove or change the products in your basket at any time before you check out. You can even leave our site and come back within 7 days and your shopping basket will still be waiting for you (assuming you are using the same computer and accept cookies).
There are two ways to add products to your basket, and you can use either one or both:
When you are ready to check out, click the "Check Out" button . Your connection with our server will then "go secure" and all information you send us will be encrypted to protect your privacy and security. If this is your first time ordering from us, you will need to fill out your shipping and billing addresses, and a way to contact you if we have any questions. If you ordered from a printed catalog, please enter the 5-character code from the back of your catalog, as well as your customer number. If you ordered from the online catalog, you can leave the catalog code blank, and if you do not know your customer number, you can leave that blank also. Hit "continue" when done.
On the next page, choose a shipping method. Express shipping options are available for an additional charge.
On the following page choose a payment method (click for more information on payment methods). In the "messages" box, write any comments you want our order specialists to know. These comments will be reviewed before the order is processed. Then click "continue."
When you hit "continue" your order will be submitted, and you will see a thank you confirmation. You will also receive a confirmation by e-mail, assuming you entered your e-mail address properly in the address page. If you chose the Phone/Fax/Mail option, print your order form and follow directions given.
Once your Rockler.com order is submitted we cannot guarantee your request to modify or cancel. Please contact customer service at 800-376-7856 (7AM – 7 PM CT, Monday – Friday, 8AM – 12PM CT, Saturday) with your request. If it is too late to cancel your order you may return any unwanted items in accordance with our returns policy.
Your trust is important to us, so we invest in best practices to keep your information private and secure.
Our web servers are located in a world-class hosting facility, giving us the protection of a dedicated, state-of-the-art firewall and network security, as well as high-level physical security. All credit card transactions are sent through the Internet using 128-bit SSL encryption, and credit card numbers are not permanently stored on our web servers. For further safety we use a 3rd-party service to monitor our servers from other points on the Internet to make sure everything is secure.
We collect your e-mail address during checkout, and we also offer e-mail lists you may wish to join. Be assured that Rockler does not sell its e-mail lists to anyone, so your information is safe with us.
Our award-winning website was one of the first e-commerce woodworking sites on the Internet, and Rockler Companies has been in business and delighting customers since 1954. We work very hard to earn and retain your trust!
We accept payment using MasterCard, Visa, American Express or Discover Card. If you do not wish to send your credit card information over the Internet, choose either Call in Credit Card, or Fax or Mail Order when you are on the Payment Options page. The click the Submit Order button. On the next page, which shows your order summary, you can then do one of the following:
You must have an existing open account with the Rockler Companies to use this option. Please provide a contact name in the Special Instructions on the checkout page.
All orders are subject to approval.
If you are a business and would like to establish an open account with us please contact our customer service department at 1-800-279-4441 or email@example.com.
Special Offers and Discounts
If you have a special offer or discount code, you can enter it when you checkout in the Promotion Code box. You should see a message confirming the special offer.
Discount codes entered at checkout cannot be combined with other offers or applied to previous orders.
Offer limitations may apply depending on the promotion please call us if you have questions: 1-800-279-4441
Discount coupons exclude sale items, power tools, gift cards, product bundles with gift cards or free products, Porter-Cable dovetail jigs, CNC machines, Leigh products, SawStop, Festool, Tormek, taxes, shipping charges, international orders and other promotions. Other exclusions may apply. FREE SHIPPING: $49+ Orders. Additional shipping charges will apply for select oversized items, express orders, international orders, and orders to Alaska, Hawaii, Guam, Puerto Rico, and the Virgin Islands. Rockler reserves the right to limit quantities, correct errors or omissions and modify or end this promotion at any time. Neither Percentage off nor FREE SHIPPING can be combined with any other offer or applied to previous orders. Not valid with Rockler's Professional Catalog, independent resellers, or international orders.
Free Gift Card with Purchase
Check the Status of Your Order
If you are ordering within the contiguous United States, you can expect your order within 7 to 10 business days. A shipping confirmation will be e-mailed to you when your order is shipped along with tracking information if applicable.
You can check the status of your order online by clicking here, you can also contact our Customer Service Department or call them at 1-800-376-7856 Be sure to include your customer and/or order number in all correspondence, as well as your full name and address.
Shipping & Fees
Shipping & Handling Charges
Email subscribers receive free economy shipping on orders over $49* when using the promotion code in your email. Click Here to Sign Up.
Most orders are shipped from our warehouse in Minnesota. Standard economy shipping rates to addresses within the contiguous United States are as follows*:
Please note: When Free or Economy Shipping is selected, Rockler determines the most efficient shipping carrier for your order. The carriers that may be used are: UPS Ground, UPS Surepost (which final delivery will be made by your local post office) or USPS. Shipping charges may be subject to sales tax depending on the tax laws of the state the order is being shipped to.
To help expedite your order, please be sure that the billing address and phone number you gave us matches what is on file with your financial institution. Shipping and Handling charges cover the costs of packaging, processing and shipping your order. Most orders are processed within 1 business day.
*Additional shipping charges will apply for select over-sized items. These will be indicated in your shopping cart and during checkout.
Items marked "Shipping Restrictions: Ground Transportation Only" cannot ship to a PO Box and only can be shipped within the 48 contiguous states.
Most orders are shipped from our warehouse in Minnesota. You will be quoted the best rate when placing your order online, or via the phone.
Please note: Rockler will determine the most efficient carrier for your order. The shipment methods we use are UPS 2nd Day air or USPS Priority mail. To help expedite your order, please be sure the billing address and phone number you gave us matches what is on file with your financial institution. Most orders are processed within 1-2 business days.
Rockler offers a number of shipping upgrade options for domestic orders at an extra charge. Options include UPS Next Day Air, UPS 2nd Day Air, and UPS 3 Day Select. Note: Some shipping upgrade options may not be available for certain orders and shipping destinations. Details on available shipping options are supplied at checkout.
If you choose an upgraded shipping option, your order will be shipped the same-day if received by 12:00 p.m. (Central Standard Time) Monday-Friday. Orders placed after this time or on holidays or weekends will be processed and shipped the next business day.
Direct ship items ship directly from the manufacturer. Most direct ship items ship within the 48 contiguous states only. Direct ship items are considered special order. Your account will be charged when you place your order.
Freight Shipments Deliver to Curbside or Dock Only. Freight carriers typically deliver on a 53' trailer. Any special delivery requests may be subject to additional charges.
International shipping service to many countries throughout the world is provided through Zonos. To start an international order, please choose your country using the flag icon in the lower right portion of your screen. Zonos will calculate the total cost of your order in local currency (including freight, taxes and duties), and will handle payment and delivery of your order.
If your country is not in the Zonos drop-down list, then we cannot ship products to your country. Rockler does not ship to Freight Forwarders.
Zonos is a global e-commerce provider that offers international shopping and shipping solutions. We show prices in your currency and display your final cost during checkout. We also let you take advantage of a fast, reliable shipping network.
When you place an international order with us, we are responsible for collecting your payment and processing your order. We will also happily assist with other customer service needs.
All duties and taxes will be calculated at checkout.
Duty (or customs tariff) is set by the customs authorities of destination countries. The duty/tariff fee is determined by a combination of a product’s country of origin or manufacture, and the classification of that merchandise in accordance with a harmonized tariff schedule adopted by the countries that Zonos supports.
Value Added Tax (VAT) rates are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and taxes/VAT for your order at checkout.
Please note that you will be responsible for any return shipping charges.
Sales Tax on Internet Orders
We are required by law to collect sales tax on all orders being shipped to locations within Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming and the District of Columbia. Sales tax is calculated on the merchandise and shipping & handling charge total except in states where shipping & handling is exempt from sales tax. Tax Exempt Customers may read the section below for information on declaring the exemption.
We do not collect sales tax on orders shipped to other states. However, you may be responsible for paying a sales/use tax to your state and/or local taxing authority on orders shipped to you in your state.
Sales tax amounts are estimated. The correct sales tax will be calculated when your order is processed.
Tax Exempt Customers
Tax exempt customers may place their orders with us by Internet. Please make a note in the Tax Exempt Information box, during checkout, stating you are tax exempt. Internet orders will show tax at the time the order is placed. We will not collect sales tax if, prior to when we process the Internet order internally, we receive a SIGNED Tax Exempt Certificate (NOT A COPY OF A LICENSE) in which you attest to the fact that you are a tax exempt organization and you are not required to pay tax on the items purchased. Please make sure you include your tax exempt customer number on the Tax Exemption Certificate. You can send us the Tax Exempt Certificate by fax at 1-800-865-1229 or by mail at 4365 Willow Drive, Medina, MN 55340-9701. If you need a Minnesota Tax Exempt Certificate form, please e-mail us at Customer Service or call 1-800-279-4441.
We will collect sales tax on the order if we do not receive a SIGNED Tax Exemption Certificate before we process the order.
Out of Stock or Discontinued Items
While we try to keep our online catalog up-to-date, occasionally an item you order may be out of stock or discontinued. In the case of an out-of-stock, we will place the rest of your order, and put the out-of-stock item on back order. We will then notify you of the item on back order, and the date it is expected in. It will be automatically sent to you when it is back in stock. The in-stock date displayed in our online catalog for out of stock items is approximate and not guaranteed.Note: We do not ship partial orders to Alaska, Hawaii, Puerto Rico, the Virgin Islands, Guam, or to our international customers. In addition we do not ship partial orders to AFO and FPO addresses. All ordered items must be in stock before the order will be shipped. To request other arrangements, please contact Customer Service.
If an item you ordered has been discontinued, we will notify you and let you know if there are any recommended replacement items.
Inventory stock status is kept updated throughout the day. Occasionally an item showing in stock may go out of stock by the time your order is filled. In these cases, we will notify you of the delay as soon as possible via e-mail or phone. We apologize for any inconvenience this may cause.
Earth Friendly Air Pillows
We use earth-friendly air pillows for packing.
Gift Cards & Promotions
Checking Your Gift Card Balance
Check Gift Card Balance
Using Multiple Gift Cards
To use more than one gift card during checkout, please enter information for for the first gift card in the Gift Card Number and Amount boxes. Then list remaining gift card numbers and amounts in the Special Instructions box.
Using Rewards Cards
Product & Personalization
Rockler desires to provide a positive customer experience to all our customers, and we aim to promoteaccessibility and inclusion. Our goal is to permit our customers to successfully gather information andtransact business through our website. Whether you are using assistive technologies like a screenreader, a magnifier, voice recognition software, or captions for videos, our goal is to make your use ofour website a successful and enjoyable experience.
We are taking a variety of steps and devoting resources to further enhance the accessibility of ourwebsite. Although we are proud of the efforts that we have completed and that are in-progress, weview accessibility as an ongoing effort.
Please let us know if you have any feedback or suggestions as to how we could improve the accessibilityof this website.
If you do not accept cookies, some features of this site will be limited. We strongly recommend that you accept cookies while on our site. It also helps to turn the "cookie warning" off in your browser while you are on our site. You can always turn it back on when you are finished shopping.
My Wish List
Pictorial and typographical errors are subject to correction when orders are placed. Rockler Woodworking and Hardware reserves the right to limit quantities.
Content Partnership Program
Rockler is proud to work with dozens of YouTubers, bloggers and social media influencers to help inspire woodworking on the web! If you are an established content creator and have a passion for making things, there may be opportunities to partner with Rockler. Simply complete the online application below to get started:
Content Partnership Application
We appreciate your interest and support in helping woodworkers everywhere Create with Confidence!™
To see the types of influencers we work with and a sample of their work, see some of our recent Maker Videos.
Maker Space Program
Join Rockler as we help support maker communities! Our goal is to provide woodworkers and makers of all skill levels with the best products and expert advice to create their projects with confidence. Simply complete the online application below to get started. Your application will be reviewed and if certain qualifications are met, you'll have access to special pricing on some of the most popular and useful tools for your workshop. We appreciate your interest and support! To be eligible for this program, you need to be part of a shared, community workshop with multiple members. The tools purchased through this program are intended for use in your community workshop.
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