FAQs

We are proud of the quality of our products and stand behind them 100%. If you are not completely satisfied with your purchase, Rockler will gladly refund your money or issue a gift card (for merchandise only*) within 90 days of the original purchase date. Please contact Rockler’s customer service department at 1-800-376-7856 or fill out the online request form for instructions on returning your merchandise. For power tool returns, see Power Tools.

*Merchandise being returned must include all components to receive a full refund. Customer will be responsible for shipping charges unless item is damaged or defective. Once the merchandise is received and processed, the return will be refunded. Some items may incur a restocking fee. Software and downloadable plans are non-returnable. Promotional gift cards (gift card with purchase) will be voided if unused, or the refund amount will be deducted based on the value of the gift card if redeemed.

Rockler encourages that merchandise be approved for authorization prior to being returned. Power tools and direct ship items require authorization on all returns. Manufacturer’s warranty supersedes any offer from Rockler. Please contact customer service at 1-800-376-7856 or fill out the online request form on Rockler.com. Once the authorization is approved, you will receive instructions on how to return merchandise.

Merchandise purchased online at Rockler.com may be returned by mail and must follow the Rockler return policy guidelines. For instructions on returning merchandise at one of our retail locations, see In-Store Returns. For power tool returns, please see Power Tools. Items may be subject to a restocking fee and customer is responsible for shipping.

Third Party Web Orders

Rockler branded merchandise purchased through third party websites (i.e. Amazon) will need to follow the third-party return guidelines. You may contact Rockler’s customer service department for further information.

Power tools, CNC machines and laser products are covered by the manufacturer’s warranty and supersede any offer from Rockler. All items require authorization before returning. Please contact Rockler’s customer service department for authorization and return instructions. Customer will be responsible for shipping costs and restocking fees based on the price of the merchandise being returned.

Unconditional Guarantee: If a Rockler Router bit fails to perform for any reason, we will replace it. No proof of purchase required. Exchange the product at your local Rockler retail store or mail it to Rockler at 4365 Willow Dr, Medina MN 55340. Name and address must be included in the package to process the exchange.

Merchandise purchased and shipped directly from the manufacturer are covered by the manufacturer’s warranty and supersede any offer from Rockler. All items require authorization before returning. Please contact Rockler’s customer service department for authorization and return instructions. Customer will be responsible for shipping costs and restocking fees.

If you are not completely satisfied with your purchase, you may return or exchange the merchandising within 90 days of the original purchase date. Merchandise return with a receipt will receive full refund in the manner of original payment. Some items may incur a restocking fee. Merchandise returned without a receipt will be reviewed by store associates, and the customer may receive store credit for the most recent sales price. Promotional Rewards Cards with purchase will be voided if unused, or the refund amount will be deducted based on the value of the card if redeemed. For power tool returns, authorization is required. See Power Tools for more details.

Web orders

Merchandise that is returned to a Rockler store location will receive a refund in the order of original payment. Sales tax may vary based on the location merchandise is returned and will follow the tax guidelines of that location. Original shipping charges will not be refunded. Customer will have to present the original credit card used to receive refund or a Rockler Gift card will be issued.

Amazon Pay and Pay Pal

Purchases made with either tender require third party processing and stores can only issue a Rockler gift card.

Cash or Debit Card Returns

Merchandise returns made to a retail store with a receipt may require a mail order check due to limitations of cash on hand on the store.

Our online catalog uses "shopping basket technology" to facilitate online ordering. When you start shopping with us, our server automatically assigns you a unique "shopping basket" where you can store products you are interested in purchasing. There is no limit to the amount of products you can have in your basket, and you can add, remove or change the products in your basket at any time before you check out. You can even leave our site and come back within 7 days and your shopping basket will still be waiting for you (assuming you are using the same computer and accept cookies).

There are two ways to add products to your basket, and you can use either one or both:

1. Browse our online catalog and click "add to basket" when viewing a product you want to purchase.
2. Use our print catalog quick order form to add items you found in one of our printed catalogs using the 5-digit item number.

When you are ready to check out, click the "Check Out" button . Your connection with our server will then "go secure" and all information you send us will be encrypted to protect your privacy and security. If this is your first time ordering from us, you will need to fill out your shipping and billing addresses, and a way to contact you if we have any questions. If you ordered from a printed catalog, please enter the 5-character code from the back of your catalog, as well as your customer number. If you ordered from the online catalog, you can leave the catalog code blank, and if you do not know your customer number, you can leave that blank also. Hit "continue" when done.

On the next page, choose a shipping method. Express shipping options are available for an additional charge.

On the following page choose a payment method (click for more information on payment methods). In the "messages" box, write any comments you want our order specialists to know. These comments will be reviewed before the order is processed. Then click "continue."

When you hit "continue" your order will be submitted, and you will see a thank you confirmation. You will also receive a confirmation by e-mail, assuming you entered your e-mail address properly in the address page. If you chose the Phone/Fax/Mail option, print your order form and follow directions given.

Canceling or Modifying my order

Once your Rockler.com order is submitted we cannot guarantee your request to modify or cancel. Please contact customer service at 800-376-7856 (7AM – 7 PM CT, Monday – Friday, 8AM – 12PM CT, Saturday) with your request. If it is too late to cancel your order you may return any unwanted items in accordance with our returns policy.

Your trust is important to us, so we invest in best practices to keep your information private and secure.

Our web servers are located in a world-class hosting facility, giving us the protection of a dedicated, state-of-the-art firewall and network security, as well as high-level physical security. All credit card transactions are sent through the Internet using 128-bit SSL encryption, and credit card numbers are not permanently stored on our web servers. For further safety we use a 3rd-party service to monitor our servers from other points on the Internet to make sure everything is secure.

We collect your e-mail address during checkout, and we also offer e-mail lists you may wish to join. Be assured that Rockler does not sell its e-mail lists to anyone, so your information is safe with us.

Our award-winning website was one of the first e-commerce woodworking sites on the Internet, and Rockler Companies has been in business and delighting customers since 1954. We work very hard to earn and retain your trust!

Our online store accepts credit card payment using MasterCard, Visa, American Express or Discover Card, as well as PayPal, AmazonPay and ApplePay.

If you have a special offer or discount code, you can enter it when you checkout in the Promotion Code box. You should see a message confirming the special offer.

Discount codes entered at checkout cannot be combined with other offers or applied to previous orders.

Offer limitations may apply depending on the promotion please call us if you have questions: 1-800-279-4441

Discount coupons exclude sale items, power tools, gift cards, product bundles with rewards cards or free products, Porter-Cable dovetail jigs, CNC machines, Leigh products, SawStop, Festool, Tormek, taxes, shipping charges, international orders and other promotions. Other exclusions may apply. FREE SHIPPING: $49+ Orders. Additional shipping charges will apply for select oversized items, express orders, international orders, and orders to Alaska, Hawaii, Guam, Puerto Rico, and the Virgin Islands. Rockler reserves the right to limit quantities, correct errors or omissions and modify or end this promotion at any time. Neither Percentage off nor FREE SHIPPING can be combined with any other offer or applied to previous orders. Not valid with Rockler's Professional Catalog, independent resellers, or international orders.

Free Rewards Cards with Purchase

• A physical gift card will be sent First Class Mail to the ship-to address for the order.
• Please allow up to 15 business days for delivery once the merchandise ships.
• Promotional gift cards are valid only for future orders.
• In the event of a merchandise return, an unredeemed promotional gift card will be voided. If a promotional gift card has been redeemed the promotional gift card amount will be deducted from the final refund.
• Rewards card expire one year after activation.
• Rewards card cannot be redeemed for Festool or other brands that prohibit the use of free or discounted gift cards.
• Rewards card is not redeemable for cash (except where required by law) and cannot be replaced if lost or stolen.

If you are ordering within the contiguous United States, you can expect your order within 7 to 10 business days. A shipping confirmation will be e-mailed to you when your order is shipped along with tracking information if applicable.

You can check the status of your order online by clicking here, you can also contact our Customer Service Department or call them at 1-800-376-7856 Be sure to include your customer and/or order number in all correspondence, as well as your full name and address.

International shipping service to many countries throughout the world is provided through Zonos. To start an international order, please choose your country using the flag icon in the lower right portion of your screen. Zonos will calculate the total cost of your order in local currency (including freight, taxes and duties), and will handle payment and delivery of your order.

If your country is not in the Zonos drop-down list, then we cannot ship products to your country. Rockler does not ship to Freight Forwarders.

About Zonos

Zonos is a global e-commerce provider that offers international shopping and shipping solutions. We show prices in your currency and display your final cost during checkout. We also let you take advantage of a fast, reliable shipping network.

When you place an international order with us, we are responsible for collecting your payment and processing your order. We will also happily assist with other customer service needs.

Duties and Taxes

All duties and taxes will be calculated at checkout.

Duty (or customs tariff) is set by the customs authorities of destination countries. The duty/tariff fee is determined by a combination of a product’s country of origin or manufacture, and the classification of that merchandise in accordance with a harmonized tariff schedule adopted by the countries that Zonos supports.

Value Added Tax (VAT) rates are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and taxes/VAT for your order at checkout.

Returns & Exchanges

Please note that you will be responsible for any return shipping charges.

We are required by law to collect sales tax on all orders being shipped to locations within Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming and the District of Columbia. Sales tax is calculated on the merchandise and shipping & handling charge total except in states where shipping & handling is exempt from sales tax. Tax Exempt Customers may read the section below for information on declaring the exemption.

We do not collect sales tax on orders shipped to other states. However, you may be responsible for paying a sales/use tax to your state and/or local taxing authority on orders shipped to you in your state.

Sales tax amounts are estimated. The correct sales tax will be calculated when your order is processed.

Tax exempt customers may place their orders with us by Internet. Please make a note in the Tax Exempt Information box, during checkout, stating you are tax exempt. Internet orders will show tax at the time the order is placed. We will not collect sales tax if, prior to when we process the Internet order internally, we receive a SIGNED Tax Exempt Certificate (NOT A COPY OF A LICENSE) in which you attest to the fact that you are a tax exempt organization and you are not required to pay tax on the items purchased. Please make sure you include your tax exempt customer number on the Tax Exemption Certificate. You can send us the Tax Exempt Certificate by fax at 1-800-865-1229 or by mail at 4365 Willow Drive, Medina, MN 55340-9701. If you need a Minnesota Tax Exempt Certificate form, please e-mail us at Customer Service or call 1-800-279-4441.

We will collect sales tax on the order if we do not receive a SIGNED Tax Exemption Certificate before we process the order.

While we try to keep our online catalog up-to-date, occasionally an item you order may be out of stock or discontinued. In the case of an out-of-stock, we will place the rest of your order, and put the out-of-stock item on back order. We will then notify you of the item on back order, and the date it is expected in. It will be automatically sent to you when it is back in stock. The in-stock date displayed in our online catalog for out of stock items is approximate and not guaranteed.
Note: We do not ship partial orders to Alaska, Hawaii, Puerto Rico, the Virgin Islands, Guam, or to our international customers. In addition we do not ship partial orders to AFO and FPO addresses. All ordered items must be in stock before the order will be shipped. To request other arrangements, please contact Customer Service.

If an item you ordered has been discontinued, we will notify you and let you know if there are any recommended replacement items.

Inventory stock status is kept updated throughout the day. Occasionally an item showing in stock may go out of stock by the time your order is filled. In these cases, we will notify you of the delay as soon as possible via e-mail or phone. We apologize for any inconvenience this may cause.

Check Gift Card Balance

To use more than one gift card during checkout, please enter information for for the first gift card in the Gift Card Number and Amount boxes. Then list remaining gift card numbers and amounts in the Special Instructions box.

• Rewards card expire one year after activation.
• Rewards card cannot be redeemed for Festool or other brands that prohibit the use of free or discounted gift cards.
• Rewards card is not redeemable for cash (except where required by law) and cannot be replaced if lost or stolen.

Cookies are a term used for small text files a web site sends to a visitor's computer to aid in identifying and tracking that individual through the site. We currently use cookies in our online catalogs to keep track of a shopper's progress through our commerce server. Each cookie is a very small number that tells our server which shopper you are, what products you currently have in your basket, what pages you are on, what products you are viewing, etc. We do not collect any information from cookies - it is purely used to avoid any crossed-orders and to provide you with better service (i.e. if you leave our site while shopping and come back within 7 days, your basket will still be there).

If you do not accept cookies, some features of this site will be limited. We strongly recommend that you accept cookies while on our site. It also helps to turn the "cookie warning" off in your browser while you are on our site. You can always turn it back on when you are finished shopping.

Wishlist Lookup

Pictorial and typographical errors are subject to correction when orders are placed. Rockler Woodworking and Hardware reserves the right to limit quantities.

Recalls

Rockler is proud to work with dozens of YouTubers, bloggers and social media influencers to help inspire woodworking on the web! If you are an established content creator and have a passion for making things, there may be opportunities to partner with Rockler. Simply complete the online application below to get started:

Content Partnership Application

We appreciate your interest and support in helping woodworkers everywhere Create with Confidence!™

To see the types of influencers we work with and a sample of their work, see some of our recent Maker Videos.

Join Rockler as we help support maker communities! Our goal is to provide woodworkers and makers of all skill levels with the best products and expert advice to create their projects with confidence. Simply complete the online application below to get started. Your application will be reviewed and if certain qualifications are met, you'll have access to special pricing on some of the most popular and useful tools for your workshop. We appreciate your interest and support! To be eligible for this program, you need to be part of a shared, community workshop with multiple members. The tools purchased through this program are intended for use in your community workshop.

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