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Our Satisfaction Guarantee Return Policy

We are proud of the quality of our products and stand behind them 100%. If you are not completely satisfied with your purchase, Rockler will gladly refund your money or issue a gift card (for merchandise only*) within 90 days of the original purchase date. Please contact Rockler’s customer service department at 1-800-376-7856 or fill out the online request form for instructions on returning your merchandise. For power tool returns, see Power Tools.

*Merchandise being returned must include all components to receive a full refund. Customer will be responsible for shipping charges unless item is damaged or defective. Once the merchandise is received and processed, the return will be refunded. Some items may incur a restocking fee. Software and downloadable plans are non-returnable. Promotional gift cards (gift card with purchase) will be voided if unused, or the refund amount will be deducted based on the value of the gift card if redeemed.

Return Merchandise Authorization (RMA) Process

Rockler encourages that merchandise be approved for authorization prior to being returned. Power tools and direct ship items require authorization on all returns. Manufacturer’s warranty supersedes any offer from Rockler. Please contact customer service at 1-800-376-7856 or fill out the online request form on Rockler.com. Once the authorization is approved, you will receive instructions on how to return merchandise.

Web Order Returns

Merchandise purchased online at Rockler.com may be returned by mail and must follow the Rockler return policy guidelines. For instructions on returning merchandise at one of our retail locations, see In-Store Returns. For power tool returns, please see Power Tools. Items may be subject to a restocking fee and customer is responsible for shipping.

Third Party Web Orders

Rockler branded merchandise purchased through third party websites (eBay, Amazon) will need to follow the third-party return guidelines. You may contact Rockler’s customer service department for further information.

Power Tool Returns

Power tools, CNC machines and laser products are covered by the manufacturer’s warranty and supersede any offer from Rockler. All items require authorization before returning. Please contact Rockler’s customer service department for authorization and return instructions. Customer will be responsible for shipping costs and restocking fees based on the price of the merchandise being returned.

Direct Ship Returns

Merchandise purchased and shipped directly from the manufacturer are covered by the manufacturer’s warranty and supersede any offer from Rockler. All items require authorization before returning. Please contact Rockler’s customer service department for authorization and return instructions. Customer will be responsible for shipping costs and restocking fees.

In-Store Return Process

If you are not completely satisfied with your purchase, you may return or exchange the merchandise to a Rockler store within 90 days of the original purchase date. Merchandise returned with a receipt will receive a full refund in the manner of original payment. Merchandise returned without a receipt will be reviewed by store associates, and the customer will receive a Rockler gift card for the most recent sales price. Promotional gift cards (gift card with purchase) will be voided if unused, or the refund amount will be deducted based on the value of the gift card if redeemed. For power tool returns, authorization is required. See Power Tools for more details.

Web orders

Merchandise that is returned to a Rockler store location will receive a refund in the order of original payment, unless payment was made through Amazon Pay or PayPal. Sales tax may vary based on the location merchandise is returned and will follow the tax guidelines of that store. Original shipping charges will not be refunded. Customer will have to present the original credit card used to receive refund or a Rockler gift card will be issued.

Amazon Pay and Pay Pal

Purchases made with either tender require third party processing, and stores can only issue a Rockler gift card.

Cash or Debit Card Returns

Merchandise returns made to a retail store with a receipt may require a mail order check due to limitations of cash on hand in store.