Our Satisfaction Guarantee Return Policy
We are proud of the quality of our products and stand behind them 100%. If you are not completely satisfied with your purchase, Rockler will gladly refund your money or issue a Rockler rewards card (for merchandise only*) within 90 days of the original purchase date. Please contact Rockler’s customer service department at 1-800-376-7856 or fill out the online request form for instructions on returning your merchandise. For power tool returns, see Power Tools.
*Merchandise being returned must include all components to receive a full refund. Customer will be responsible for shipping charges unless item is damaged or defective. Once the merchandise is received and processed, the return will be refunded. Some items may incur a restocking fee. Software and downloadable plans are non-returnable. Rewards cards (or free gift cards with purchase) will be voided if unused, or the refund amount will be deducted based on the value of the gift card if redeemed.
Return Merchandise Authorization (RMA) Process
Rockler encourages that merchandise be approved for authorization prior to being returned. Power tools and direct ship items require authorization on all returns. Manufacturer’s warranty supersedes any offer from Rockler. Please contact customer service at 1-800-376-7856 or fill out the online request form on Rockler.com. Once the authorization is approved, you will receive instructions on how to return merchandise.
Web Order Returns
Merchandise purchased online at Rockler.com may be returned by mail and must follow the Rockler return policy guidelines. For instructions on returning merchandise at one of our retail locations, see In-Store Returns. For power tool returns, please see Power Tools. Items may be subject to a restocking fee and customer is responsible for shipping.
Third Party Web Orders
Rockler branded merchandise purchased through third party websites (eBay, Amazon) will need to follow the third-party return guidelines. You may contact Rockler’s customer service department for further information.
Power Tool Returns
Power tools, CNC machines and laser products are covered by the manufacturer’s warranty and supersede any offer from Rockler. All items require authorization before returning. Please contact Rockler’s customer service department for authorization and return instructions. Customer will be responsible for shipping costs and restocking fees based on the price of the merchandise being returned.
Router Bits Returns
Unconditional Guarantee: If a Rockler Router bit fails to perform for any reason, we will replace it. No proof of purchase required. Exchange the product at your local Rockler retail store or mail it to Rockler at 4365 Willow Dr, Medina MN 55340. Name and address must be included in the package to process the exchange.
Direct Ship Returns
Unconditional Guarantee: If you are not 100% satisfied with your Rockler router bits return them for a refund at any time for any reason. After 90 days and/or no proof of purchase, refund is issued in form or Rockler Rewards card.
In-Store Return Process
If you are not completely satisfied with your purchase, you may return or exchange the merchandise to a Rockler store within 90 days of the original purchase date. Merchandise returned with a receipt will receive a full refund in the manner of original payment. Merchandise returned without a receipt will be reviewed by store associates, and the customer will receive a Rockler rewards card for the most recent sales price. Rewards cards (or gift cards given for free with purchase) will be voided if unused, or the refund amount will be deducted based on the value of the card if redeemed. For power tool returns, authorization is required. See Power Tools for more details.
Merchandise that is returned to a Rockler store location will receive a refund in the order of original payment, unless payment was made through Amazon Pay or PayPal. Sales tax may vary based on the location merchandise is returned and will follow the tax guidelines of that store. Original shipping charges will not be refunded. Customer will have to present the original credit card used to receive refund or a Rockler rewards card will be issued.
Amazon Pay and Pay Pal
Purchases made with either tender require third party processing, and stores can only issue a Rockler rewards card.
Cash or Debit Card Returns
Merchandise returns made to a retail store with a receipt may require a mailed check due to limitations of cash on hand in store.